Our client base includes consumer, business, and government organisations, with many being long-term relationships, and new clients based on word of mouth recommendations.
Our sector expertise is wide ranging, and reflects the average 15-20 years of specialty research experience held individually by our key senior consultants.
- energy
- environment & conservation
- roads & traffic
- healthcare
- social policy
- tourism
Research consulting & development areas:
- b2c and b2b needs, behaviours, attitudes
- new product development
- market sizing, scoping, market intelligence
- price optimisation & pricing for profit
- customer value
- segmentation
- satisfaction, loyalty, retention
- brand / ad tracking
- branding, ad testing, campaign development research
- campaign & program development, execution and refinement
- strategy development
- assessment of community, stakeholder, business needs
- employee research, satisfaction and recruitment
- community consultation
- developing & supporting a culture of continuous change
- alerting key teams how current and future trends impact programs
- social policy testing
- internal R&D unit where our proprietary products are developed, such as our demand forecaster, a price and product optimizer suite, customer loyalty & KPI model etc.
- provision of advanced analytical services (internal and external client service delivery) by our qualified ‘gurus’ with commercial know-how;
- for any organisation swimming in data and needing to know how to make practical sense of multiple or single, small or mega data sources
- in need of data mining and/or data manipulation or fusion
- in need of testing hunches, or hypotheses with real number crunching
- provision of software development
- developing front-end user interfaces which houses data across multiple sources
- which houses data from a market research study (e.g customer satisfaction study)
- which allows you to turn your research reports into real live working ‘models’ (eg. simulating behavioural changes)
- which provides your team a dedicated study interface via a web portal where your whole team can interact with the results of your study in a user friendly, accessible and secure format.
- trends monitoring
- our clients benefit from our continuous monitoring of trends; insights which we incorporate into every single project.
- we also run seasonal trend insight sessions on an invitation basis. Please go to our news & events page to express your interest in attending these sessions, currently held in Sydney Australia.
- brand and social media monitoring
- providing our clients online brand intelligence (through partnerships), tracking conversations and sentiments of your and your competitor brands
- using a digital conversation management system technology
